Sign Up to the AOPEN ANZ Zendesk Ticket Portal

The AOPEN ANZ Zendesk Ticket Portal is a convenient way to submit service tickets to the AOPEN ANZ Team.  The portal is provided to our Customers for a complete self-service support option. The Zendesk Portal is located here.

Follow the steps below to create an account to manage your tickets with us.

• Sign up to the AOPEN ANZ Zendesk Portal here --> SIGN UP
• Provide your full name and best email address
• A message will display to Check your email to set a new password

               

• An email with a subject line of "Create a password for AOPEN" should be visible in your inbox 

               

• Click the link "Create a password" and set your password
• Shortly thereafter you will be taken to the AOPEN ANZ Technical Support portal

             

• To submit a new ticket, click on the icon labelled "SUBMIT A TICKET" 
• There are a number of fields that are mandatory.   These mandatory fields are needed to ensure the AOPEN ANZ Team is able to service our Customers in a timely manner
• There are a number of ticket types to choose from.  The most common ones are:
  • RMA Request - Choose this type if your request is related to a hardware issue of a purchased product
  • Managed Services Support - Choose this type if you have a paid support service with AOPEN ANZ and require support 
• Once the ticket has been submitted, this will appear in your portal. The ticket can be updated and also provides a history of tickets for reference